󰅁
Go back to Careers page

Associate Customer Success Manager

Swantide is changing the way companies manage their GTM tech stack. Our platform takes the headache out of set up, integrations, and maintenance of GTM tools as sales teams scale.  We are a fully-remote, woman-founded and woman-led venture-backed startup, and we believe that our people are our best asset and everyone should feel empowered to drive the company forward.  We operate with transparency, accountability, and integrity towards our customers and each other.  

Our investors include institutional investors such as Menlo Ventures, as well as prominent angel investors in C-Suite positions at companies like Dropbox, Okta, Front, Plaid and Pilot.  Our customers love working with us and you can see more details on our case studies here!

We are looking to hire a passionate and motivated Associate Customer Success Manager to build meaningful relationships with customers and drive adoption of our product. At Swantide, our customers come first, which means as a customer success team member - your role will touch every aspect of the company.

The ideal candidate is excited about the idea of working with customers and finding ways to foster mutual success. Most importantly, this person has a strong desire to grow into their role and evolve their skillset to own and define customer relationships. In this role, it is essential to love working with people and communication is key. Additionally, when faced with a problem, this role will take both a customer and product centric approach to get to the root of the issue and reach the best outcome not only for the customer at hand, but future use cases as well.

‍Role:‍

  • Assist the customer team to grow and maintain customer relationships
  • Help track and own customer health insights and create actionable plans from findings
  • Hone in on what success means for individual customers and empower them to define, meet, and expand on their success metrics
  • Collaborate closely with Product and Engineering to build the product roadmap in a meaningful way for our customers
  • Creatively own resource creation to help with product understanding and adoption, both internal and external 
  • Troubleshoot and problem solve for customer sales operations concerns and provide our best practice advice
  • Become an expert in our Product to be able to demonstrate current and new features to customers 

‍Recommended Qualifications:

  • 1-2 years of experience in consulting, customer success, sales ops or sales
  • Excellent written and verbal communication skills
  • Ability to maintain and prioritize multiple projects at one time
  • Skilled at learning new systems, software tools, and processes
  • Experience in a customer facing role

Nice to have

  • Experience with Salesforce (either as an administrator or end-user) 
  • Experience working at an early-stage startup

What we offer

  • ‍A leadership position with direct impact and influence to guide the company to the next level and a seat at the table for strategic decisions
  • Work from anywhere (within 3 hour of PST), preference for the Bay Area
  • Competitive salary and equity compensation