Swantide is changing the way companies manage their GTM tech stack. Our platform takes the headache out of set up, integrations, and maintenance of GTM tools as sales teams scale. We are a fully-remote, woman-founded and woman-led venture-backed startup, and we believe that our people are our best asset and everyone should feel empowered to drive the company forward. We operate with transparency, accountability, and integrity towards our customers and each other.
Our investors include institutional investors such as Menlo Ventures, as well as prominent angel investors in C-Suite positions at companies like Dropbox, Okta, Front, Plaid and Pilot. Our customers love working with us and you can see more details on our case studies here!
We are looking to hire a passionate and motivated Associate Customer Success Manager to build meaningful relationships with customers and drive adoption of our product. At Swantide, our customers come first, which means as a customer success team member - your role will touch every aspect of the company.
The ideal candidate is excited about the idea of working with customers and finding ways to foster mutual success. Most importantly, this person has a strong desire to grow into their role and evolve their skillset to own and define customer relationships. In this role, it is essential to love working with people and communication is key. Additionally, when faced with a problem, this role will take both a customer and product centric approach to get to the root of the issue and reach the best outcome not only for the customer at hand, but future use cases as well.